Airports Archives - Louise Dawson Professional and Management Development Training https://louisedawson.com/tag/airports/ Supporting organisations and families with inclusion & diversity for people of determination and special needs or disabilities (SEND) Sat, 11 Oct 2025 11:56:27 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://louisedawson.com/wp-content/uploads/2024/11/cropped-favicon-louise-700-700-32x32.png Airports Archives - Louise Dawson Professional and Management Development Training https://louisedawson.com/tag/airports/ 32 32 Dubai Airport (DXB) hearing loop installation https://louisedawson.com/dubai-airport-hearing-loops/ Wed, 17 Sep 2025 08:02:34 +0000 https://louisedawson.com/?p=25279 Dubai International Airport (DXB) has completed the world's largest deployment of Hearing Loop technology, installing over 520 loops at key locations like check-in and immigration.

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Dubai International (DXB) has installed over 520 Hearing Loops. This makes it the world’s largest deployment of this technology. It is designed to significantly improve accessibility for travellers with hearing loss who use hearing aids or cochlear implants. The loops are available at key locations such as check-in counters and immigration desks. Therefore, this ensures a more seamless and inclusive travel experience.

Using the Hearing Loops is simple. In fact, it requires no extra equipment. Travellers can automatically connect to the system. You just need to activate the ‘T’ (telecoil) setting on your hearing device. This allows you to receive clear audio directly, bypassing background noise. As a result, communication is easier and more effective at various points during your journey through the airport.

This major upgrade is part of Dubai Airports’ broader strategy. The goal is to become the world’s most accessible and inclusive airport. In addition to the new technology, for example, airport employees have received special training. This helps them assist travellers with diverse needs. Ultimately, every guest will feel welcome and supported throughout their journey.

A female passenger, wearing a black abaya and hijab, stands at an airport information desk and speaks with a customer service assistant. The customer service assistant, a Black woman with her hair in a bun, smiles while listening to the passenger. The desk has a small blue sign with the international hearing loop symbol on it, indicating that it is fitted with the new technology for hearing-impaired travellers. This photo accompanies the news that Dubai Airports (DXB) has installed over 520 hearing loops across the airport to assist hearing-impaired travellers, marking the world's largest deployment of this technology.

We spoke to:

Dr. Sarah Darwish, Clinical Audiologist at Genesis Healthcare Centre. Sarah is a Doctor of Audiology (Au.D), President and Co-founder of the Emirates Audiology Society (EAS), and a member of American Academy of Audiology (AAA).

She said: “I love this” It is wonderful to see steps being taken to support our community. It is also worth noting many new hearing aids don’t have loop compatibility anymore, as we are moving toward broadcast technology (such as Auracast).  This is a great initiative for a certain group who have the telecoils in their devices.  If a family member, or friend, uses hearing aids or implantable device, it is worth checking with their audiologise if they are able to use this feature.”

@genesis_dubai  www.genesis-dubai.com/our_doctors/sarah-darwish

Once again, it goes to show that there is no ‘one size fits all’ when it comes to inclusion.  Congratulations on taking this next step; we look forward to many more.

Louise Dawson

Click to read the full press release from Dubai Airports.

Click Here

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